Frequently asked questions

Yes, we do! We guarantee a minimum up-time of 99.9% for all our services. Depending on an additional SLA, we are also able to offer either 99.95% or 99.99% up-time guarantee.

The up-time is calculated on a monthly basis and a (partial) refund is possible when we did not live up to this guarantee.

We currently support iDeal (The Netherlands), Bank Transfer and SEPA Direct Debit.

To activate SEPA Direct Debit, the first payment must be made using iDeal in order to confirm your bank and mandate. After this, we will automatically withdraw all open invoices from your bank before they expire.

Sure! Just get in touch with us and nearly everything is possible. We are happy to provide custom solutions, built for you - our valued customer.

We also offer managed services, which means we will do everything from updating to applying service changes. Just get in touch with us for more information.

We take the GDPR law very serious, as transparency and privacy is very important to us. We will do whatever it takes to make our services, customer panel, Terms of Service and Privacy Policy GDPR compliant.

Our primary location is Colohouse in The Hague, which is a 15 minute drive in southern direction from Rotterdam. While we do have a secondary location available, our prices are based on space availability in The Hague. Please contact us for pricing and possibilities in our secondary locations.

In case you are interested in one of our rack or colocation packages, we are always happy to give you a tour through the data center with the on-site staff. Just give us a call to arrange a meeting.

In the case we are not able to help you with issues or complaints - we are a member of ISPconnect, a dutch branch organization. They offer a independent dispute committee with a group of experts from a wide variety of companies, without the intervention of a judge.

For more information, visit the ISPconnect site.

Cloudbear

Paradijslaan 32
5611KN Eindhoven
The Netherlands

CoC: 73887765
VAT: NL859699523B01

E-mail

support@cloudbear.eu
sales@cloudbear.eu
abuse@cloudbear.eu

Week: 09:00 - 17:00
Weekend: closed

Telephone

General: +31 (0)85 743 0370
Available through WhatsApp.

Our 24/7 line should only be used in case of emergency or a service interruption. Click here to view.

24/7: +31 (0)85 743 0371
Note: our 24/7 line should only be used in case of emergency.

Ticket

Send us a message and we will get back to you as soon as possible with a more detailed answer.

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Status

The Cloudbear monitoring system and status page are externally hosted, to keep you informed about maintenance and ongoing issues.

Status page

Feedback

Do you have any feedback or complaints? Please create a ticket describing your issue and we will do our best to statisfy it.

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Managed

Interested in managed services? We are here to help and have years of experience in running nearly any kind of (mission-critical) project.

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ISPConnect

We are a member of the Dutch branch organization ISPConnect. In this way we will keep updated on recent laws and support the innovative hosting industry.

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Bank Transfer iDeal Direct Debit